CANCELLATION POLICY

We understand many cancellations are out of peoples control. Things like getting sick and last minute family emergencies come up.

We know life happens and we’ll always be understanding of that.

However, in order the keep busy we do ask for at least a 48 hour notice if there’s a need to cancel.

In cases where we don’t get at least a 48-hour notice, we reserve the right charge a $50 cancellation fee.

Cancellation fees may be charged for reasons outside of requesting a cancellation.

These include not being able to gain entry, payment failing, no running water, no electricity, or no working air conditioning. Especially during the summer months.

In these cases, we’ll always try our best to find a creative solution to get the job done. When we can’t, or can’t get in contact with the homeowner to help we’ll need to charge the fee.

Essentially, if we aren’t able to perform the service at no fault of our own, a cancellation fee may be charged.

There are no lock-in contracts with our services.

Without adequate notice we do not have the opportunity to fill a cancelled time-slot with another booking, and last-minute changes to our schedule are difficult to arrange. This cancellation fee applies to compensate loss of income.

To cancel, reschedule or suspend a clean. This can be done by email, text, or phone call to 641-529-3868 We confirm all cancellations in writing, by either sms or email.

THANKS FOR UNDERSTANDING!